Privacy Policy

1. Introduction

infTranslate ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our translation services.

2. Information We Collect

We collect the following types of information:

• Personal Details: Name, email address, phone number
• Documents: Files you upload for translation
• Payment Information: Processed securely by our payment provider
• Communication: Messages you send us
• Technical Data: IP address, browser type, device information

3. How We Use Your Information

We use your information to:

• Process and deliver your translation orders
• Communicate with you about your orders
• Process payments
• Respond to your inquiries
• Improve our services
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your data based on:

• Contract: To fulfil our translation services to you
• Legitimate Interest: To improve our services
• Consent: Where you have given explicit consent
• Legal Obligation: To comply with applicable laws

5. Data Security

We implement appropriate security measures to protect your personal data, including encryption, secure servers, and restricted access. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Documents are securely deleted 30 days after order completion unless you request otherwise or legal requirements dictate a longer retention period.

7. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent

To exercise these rights, contact us at info@inftranslate.co.uk.

8. Third-Party Services

We may use third-party services for payment processing and analytics. These services have their own privacy policies and we recommend reviewing them.

9. Cookies

We use essential cookies to ensure our website functions properly. Analytics cookies are only used with your consent. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:

Email: info@inftranslate.co.uk